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FAQ

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No. Category Title Posted by Date View Rocommend Rate
21 Change/Return How long will returned packages be kept? DEAR MY MUSE 2023-05-18 198 0 0points
20 Change/Return How to proceed partial refund for a change of mind? DEAR MY MUSE 2023-04-18 163 0 0points
19 Delivery Who is responsible for the return fee and re-shipping fee caused by incorrect information stated? DEAR MY MUSE 2023-01-18 248 0 0points
18 Order/Payment What should I do if I do not have a tax id number when I make an order? DEAR MY MUSE 2022-11-11 400 0 0points
17 Delivery Which courier will be used for delivery? DEAR MY MUSE 2022-10-19 793 0 0points
16 Others Regarding inquiries about fansign events DEAR MY MUSE 2021-09-28 1226 0 0points
15 Others I want to add poster tube. DEAR MY MUSE 2021-06-10 354 0 0points
14 Others How would the posters be delivered? DEAR MY MUSE 2021-05-18 348 0 0points
13 Others I want to exchange DEAR MY MUSE special gifts. DEAR MY MUSE 2021-05-18 281 0 0points
12 Others Regarding sales charts DEAR MY MUSE 2021-05-18 291 0 0points
11 Others Membership Withdrawal DEAR MY MUSE 2021-05-18 371 0 0points
10 Others I forgot the ID/Password. DEAR MY MUSE 2021-05-18 308 0 0points
9 Change/Return How to get a refund? DEAR MY MUSE 2021-05-18 326 0 0points
8 Change/Return What are the exchange and return procedures? DEAR MY MUSE 2021-05-18 448 0 0points
7 Change/Return Situations which exchange or refund is not allowed DEAR MY MUSE 2021-05-18 288 0 0points
6 Delivery When will the delivery start for the orders including pre-sales goods? DEAR MY MUSE 2021-05-18 916 0 0points
5 Order/Payment I want to cancel the order after payment. DEAR MY MUSE 2021-05-18 466 0 0points
4 Order/Payment I want to change the payment method. DEAR MY MUSE 2021-05-18 489 0 0points
3 Delivery I want to combine my orders. DEAR MY MUSE 2021-05-18 388 0 0points
2 Delivery How long would the delivery take? DEAR MY MUSE 2021-05-18 1743 0 0points

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